When it comes to customer satisfaction, Nichola doesn't mess around. She's tossed out the old company playbook and opted for a more... unconventional approach to making her clients feel happy. It's certainly been working, since business is booming like it never has before! Nichola's customer relations tactics have certainly trickled down to the rest of her staff. But it seems that corporate has gotten wind of Nichola's unconventional methods through an anonymous tip. Could it be a jealous customer? Only time will tell...
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